Refund policy
ORVEXON Return & Refund Policy
7-Day Easy Return
At ORVEXON, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- Item must be unused, unwashed, and in original condition.
- All tags and original packaging must be intact.
- Return request must be submitted within 7 days of delivery.
- Sale, clearance, or promotional items are non-returnable unless defective.
Non-Returnable Items
- Used or washed products.
- Items without original tags.
- Products damaged due to customer misuse.
Refund Process
- After receiving and inspecting the returned item, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–10 business days to the original payment method.
Exchange Policy
- Size exchange is available within 7 days, subject to stock availability.
- Customers should contact our support team before sending any item back.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product.
Contact Us
For return or refund requests:
Email: orvexon@gmail.com
Website: www.orvexonuae.com